Supply Chain & Operations

Supply chain and operations capabilities are now the source of a company's competitiveness. In an era of rising geopolitical risks and economic security, this trend is only getting stronger. With the rapid development of technologies such as AI, and the need for a sustainability perspective, how should we approach supply chain and operations? If we can convert this into customer value, our competitive advantage will become even stronger.

Our Essential

To turn supply chain and operations into a competitive advantage, it is necessary to be familiar with the client's business and to think about how to impress the customer. Baycurrent is adept at hands-on support, which is why we are familiar with the client's business and have a methodology for creating an inspiring CX. We fully utilize this knowledge to promote reforms for our clients.

Featured Cases

Enhancing Airport Service Customer Experience

We quantified the revenue impact of the quality of airport services. We proposed measures to enhance airport services using digital technology, focusing on factors that influence the switch to the main airline, a key revenue driver. We validated the effectiveness of these measures through global surveys and interviews in regions related to the client's flight routes. We developed a detailed vision of the customer experience that can be achieved through these measures.

Fostering a Mindset Change Among Employees to Promote DX

Facilitated a mindset shift among employees at a major logistics company where digital transformation was lagging, focusing on improving and enhancing operational efficiency. Presented advanced examples from both domestic and global competitors, and conducted multiple workshops with management and leaders of each business unit. These workshops included brainstorming sessions on digital transformation initiatives that could be implemented within the company. Enhanced understanding of the importance and necessity of digital transformation, fostered a sense of personal accountability, and facilitated the development of specific quantitative targets and action plans for each business unit.

Establishing a Supply Chain for Specialty Pharmaceuticals

To ensure the smooth distribution of pharmaceuticals requiring special management, we supported the entire supply chain, including international importation, domestic warehouse selection and operation, delivery operations, and quality control. We worked with various stakeholders, including delivery and storage companies, to build delivery operations that provided a safe and stable supply to medical institutions nationwide. We also implemented a PDCA cycle to drive operational improvements and ensure a stable supply of products through rigorous quality control.

Cases

ERP Implementation and Business Process Transformation Support for the Defense and Space Industries

To support the expansion of the client's space and defense business, we supported a core business reform leveraging the global ERP "IFS." Using a Fit to Standard approach, we led the process from concept planning through to defining business and system requirements, contributing to a stronger business foundation through operational standardization and enhanced SCM.

SAP Business Technology Platform Development and Operations Services

Against the backdrop of RISE with SAP adoption, a major manufacturer needed to build a foundation to drive value creation. We built an SAP Business Technology Platform environment and developed guidelines and policies for development and operations, contributing to sustained enhancement of corporate value.

Renewal of Warehouse Management System at Japan’s Largest Parts Logistics Center

To address the challenge of continuing to operate an aging system, we developed a blueprint for a next-generation system that combines ERP, WMS, and WCS functionalities.

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