Managed Services

Flexible IT maintenance and operation is essential to steer business while responding to rapid changes in the world. Lack of IT flexibility can be a drag on business. However, especially in maintenance and operation, there is a tendency to be overwhelmed with responding to the needs of user departments, such as system usability. In this era of rapid change, IT departments need to pursue ways of maintaining and operating systems that are more in line with business strategies.

Our Essential

The reason why Baycurrent provides managed services is to bring the execution of business strategies closer to the maintenance and operation of IT. This is achieved by having consultants with a business perspective and engineers with advanced IT skills coexist. In addition, system maintenance and operation are compatible with the latest technologies such as generative AI. It is also our mission to transform maintenance and operation using the latest technology.

Featured Cases

Support for SaaS Service Operations and Maintenance

We provided comprehensive support for the operation and maintenance of ServiceNow to address the growing number of applications on the platform. Strengthened collaboration with the development team to streamline application releases, data migration, and inquiry handling. Additionally, ensured stable system operation by managing infrastructure tasks such as app upgrades and troubleshooting. Achieved standardization and efficiency in operational tasks by documenting previously individualized work and ensuring traceability.

Cloud Cost Optimization

At a system subsidiary of a major credit card company, we implemented optimization of running costs due to unclear classification of system operation costs, with approximately 70% of costs being unclear. We reorganized the accounting items in the budget and standardized the granularity of the breakdown to identify high-cost areas, thereby promoting visibility into the cost structure. Additionally, we broke down contracts into elements based on quantity, quality, and unit price, and conducted vendor negotiations based on examples from other companies and market prices. Through meticulous adjustments, we achieved cost reductions amounting to hundreds of millions of yen.

Evolution of Managed Services through Generative AI

We utilized rapidly evolving generative AI for system maintenance and operation. Based on a survey of leading companies' activities, we formulated a plan for the client to implement generative AI. We promoted requirement definition and the selection and implementation of products in areas such as coding support and maintenance and operation ticket management. We completed system integration for custom development and achieved a 15-20% reduction in labor required for maintenance and operation.

Cases

Optimizing IT Operations Through the Introduction of DevOps

In conjunction with the system renewal, we introduced DevOps methods, eliminating the barriers between operations and development, and achieving efficient operation, development, and a speedy improvement cycle.

Promoting the Renewal and Stable Operation of Owned Media in Conjunction with New Product Development

With the release of a new product, we revamped the product website and supported improvements to existing operations surrounding the site. We ensured stable operation from launch through maintenance and contributed to the efficiency of the client's operations.

Establishment of Maintenance and Operation Rules to Improve the Quality of SI Processes

Starting with human-caused issues in SI operations, we defined operational rules aimed at improving quality. In addition to formulating the rules, we supported the client organization in embedding these operations.

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