With the advancement of DX, services are moving online and mobile, increasing the opportunities to capture customer data. How we utilize this data to improve customer experience will lead to competitiveness, but regulations on privacy data are also being strengthened. It is important to link these two gears: data protection and utilization.
Promoting Alliances for AI Introduction
We supported collaboration negotiations with a Silicon Valley startup to implement AI in administrative areas. This included conducting research, developing negotiation strategies, devising negotiation points, and supporting the actual negotiations in the U.S.
Consideration of ESG Scoring Solution Services
We considered a solutions business to assess the potential for improving ESG scores along the value chain of corporate activities.
Enhancing CX on Digital Platforms for High-Net-Worth Individuals
We revamped a digital platform for high-net-worth individuals using human-centered design. To achieve our concept of "emotional CX" as outlined in our publication, we utilized success and failure cases from other industries to propose new designs and content.
Planning and Launch of Next-Generation Sales Offices
We developed and promoted specific measures to realize the next generation of sales offices. This included designing business workflows and customer pathways, as well as refining store expansion plans.
Cost Management Reform for Next-Generation IT Infrastructure
We developed a mid-to-long term IT strategy to address rising operational costs of IT infrastructure. We achieved sustainable growth by promoting cost transparency and prioritizing investments in next-generation IT infrastructure.
Launch of Mobile Payment Service
We launched a payment service aimed at attracting young people from the smartphone generation early on, thereby securing loyal customers in the future.
The backbone of DX: Pitfalls of Cloud Utilization and Steering Success with CCoE
An important backbone in DX promotion is the use of cloud services. Effective utilization of various services provided in the form of XaaS and public clouds such as AWS/Microsoft Azure/Google Cloud requires different perspectives and skills from the conventional ones. What we would like to advocate is the establishment and utilization of a "CCoE," an organization dedicated to the utilization of cloud services.
How Companies Should Respond to the Changes in Society Brought by Accelerating Embedded Finance
Originating as a trend in the United States and now spreading to Japan, embedded finance (integrated financial services) is becoming increasingly prevalent. In the Japanese market, where consumers consider high-usability services as the norm, it is crucial to explore what changes this trend will bring. Additionally, based on our support experience, I would like to discuss the urgent issues and strategic approaches that Japanese companies should adopt to address these changes.
“BNPL”, a New Form of Deferred Payment, and the Future of Consumption and Payment
“Deferred payments" have been around for some time. However, combined with the expansion of e-commerce and digitalization, a new type of deferred payment service called “Buy Now Pay Later (BNPL)” has emerged. In this sense, it is both old and new. BNPL meets the complex needs of diverse consumers and is said to be highly compatible with Generation Z. This article will examine how BNPL will impact the Japanese market.